Privacy Policy
Privacy Policy
TENSORACT CO LTD (hereinafter referred to as "Ecombox") is committed to protecting customer privacy and personal information. This policy explains how we collect, use, store and protect your personal information when using our products and services.
By using Ecombox's website and services, you agree to the terms of this privacy policy. Please read carefully before providing personal information.
1. Information We Collect
1.1. Personal Information
When you use our services, we may collect the following information:
- Account information: Full name, email, phone number, password
- Delivery information: Delivery address, recipient name, contact phone number
- Payment information: Bank card information, e-wallet account (encrypted)
- Identification: ID/Citizen ID (if necessary for special transactions)
- Business information: Company name, tax code (for business customers)
1.2. Automatically Collected Information
- Device information: IP address, device type, operating system, browser
- Access information: Access time, pages viewed, click paths
- Cookies and similar technologies: To improve user experience and analyze behavior
- Location data: Approximate geographic location (if you allow)
1.3. Information from Third Parties
- Information from social networks (Facebook, Google) if you log in via this account
- Verification information from payment providers
- Information from shipping partners about delivery status
2. Purpose of Information Use
We use your personal information for the following purposes:
Order and Transaction Processing
- Confirm and process orders
- Arrange delivery and payment
- Send order status notifications
- Process returns and complaints
Service Improvement
- Personalize shopping experience
- Analyze and research user behavior
- Develop new products and services
- Improve website interface and functions
Marketing and Advertising
- Send product and promotion information (if you agree)
- Send marketing emails and advertising messages
- Display relevant ads on other platforms
- Run loyalty programs
Security and Legal Compliance
- Prevent fraud and illegal activities
- Protect Ecombox and customer rights
- Comply with legal regulations
- Resolve disputes and complaints
3. Sharing Information with Third Parties
Ecombox is committed to not selling or renting your personal information. We only share information with third parties in the following cases:
Shipping Partners
Share delivery information (name, address, phone number) to deliver products to you
Payment Partners
Share necessary information to process payments (via encrypted payment gateway)
Service Providers
Support units for infrastructure, data storage, analytics, marketing (with strict confidentiality agreements)
Legal Requirements
At the request of competent state agencies or to comply with the law
Rights Protection
When necessary to protect Ecombox's and customers' rights, property, and safety
4. Information Protection Measures
Ecombox applies advanced security measures to protect your personal information:
🔒 Data Encryption
Using SSL/TLS to encrypt data transmission
🛡️ Firewall
Firewall system protects servers from unauthorized access
🔑 Access Control
Only authorized personnel can access data
👁️ 24/7 Monitoring
Continuous monitoring system detects abnormalities
💾 Data Backup
Regular backups to prevent data loss
📚 Staff Training
Staff trained on information security
Note: No method of data transmission or storage is 100% secure. Although we strive to protect your information, we cannot guarantee absolute security.
5. Information Retention Period
We retain your personal information for the time necessary to:
- Provide products and services to you
- Comply with legal obligations (e.g., keep invoices as per tax regulations)
- Resolve disputes and enforce agreements
- Legitimate business purposes (analysis, reporting)
When no longer necessary, we will delete or anonymize your information securely.
6. Your Rights
You have the following rights regarding your personal information:
Right of Access
Request to view personal information we store about you
Right to Edit
Request correction of inaccurate or incomplete information
Right to Delete
Request deletion of personal information (unless legally obligated to retain)
Right to Object
Refuse to receive marketing emails or data processing for marketing purposes
Data Portability Right
Request export of personal information in a readable format
Right to Restrict Processing
Request to pause data processing in certain cases
How to exercise your rights:
To exercise any of the above rights, please contact us via email [email protected] or through your account on the website. We will respond within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience. Cookies are small files saved on your device when accessing the website.
Types of cookies we use:
- Essential cookies: Necessary for website functionality (login, cart)
- Performance cookies: Analyze how you use the website to improve
- Functional cookies: Remember your preferences (language, region)
- Advertising cookies: Display ads relevant to your interests
You can manage or delete cookies through browser settings. However, disabling cookies may affect some website functions.
8. Child Protection
Our services are not intended for children under 16 years old. We do not intentionally collect personal information from children. If you are a parent or guardian and discover your child has provided information to us, please contact us to delete that information.
9. Privacy Policy Changes
We may update this privacy policy over time to reflect changes in business operations or legal requirements. When there are significant changes, we will:
- Post the new version on the website
- Update the "Last Modified" date at the bottom
- Send email notifications (for significant changes)
We encourage you to review this policy periodically for the latest updates.
10. Contact Us
If you have any questions, concerns or requests about this privacy policy or how we process your personal information, please contact:
TENSORACT CO LTD
- Tax Code: 0318094641
- Email: [email protected]
- Address: 215, Street 138, Tang Nhon Phu Ward, Ho Chi Minh City
- Business Hours: Mon - Fri: 8:00 - 17:30 | Sat: 8:00 - 12:00
Last Modified: January 2026
Effective From: January 07, 2026