Payment Policy
Payment Policy
Ecombox provides flexible payment methods including online payment via PayOS and Cash on Delivery (COD). We are committed to protecting customer payment information with the highest security standards.
1. Payment Methods
Bank Transfer
Online payment supports the following methods:
- QR Code Scan - Fast payment via banking app
- Bank Transfer - Direct transfer via internet banking
- E-Wallet - Support popular e-wallets
Direct Bank Transfer
If not paying via PayOS, you can transfer directly to the company account:
Account Information:
- Account Number: 3966336868
- Bank: MBBANK (Military Commercial Joint Stock Bank)
- Account Name: TENSORACT CO LTD
Note:
- Transfer content: [Order Code] + [Phone Number]
- Orders are processed after receiving payment (1-2 business hours)
- Please send transfer receipt photo via email [email protected]
Cash on Delivery (COD)
Pay cash when receiving goods:
- Pay directly to delivery staff
- Check goods before payment
- Receive invoice upon delivery
- Applicable to all delivery areas
2. Payment Process
Select products and add to cart
Browse products, select quantity and add to cart
Fill in delivery information
Enter name, address, recipient's phone number
Choose payment method
Select suitable payment method (card, wallet, transfer)
Confirm and pay
Review order information and complete payment
Receive order confirmation
Receive email/SMS confirming order and delivery information
3. Payment Security
Ecombox is committed to protecting your payment information with the following measures:
🔒 SSL/TLS Encryption
All transactions are encrypted with 256-bit to protect data
🏢 Trusted Payment Gateway
Partner with licensed payment providers
🔐 No Card Information Storage
Card information is processed directly through payment gateway
Commitment: Ecombox does not store customer credit/debit card information. All payment information is processed directly through secure payment gateways licensed by the State Bank of Vietnam.
4. Payment Processing Time
| Method | Processing Time | When to Deliver |
|---|---|---|
| Bank Transfer (Online) | Immediately | Within 4-24 hours |
| Direct Bank Transfer | 1-2 business hours | After payment confirmation |
| COD (Cash on Delivery) | Upon delivery | Within 1-7 days (depending on area) |
5. Order Cancellation and Refund
5.1. Cancel Order Before Delivery
- Customers can cancel orders free of charge before the order is delivered to the shipping unit
- After the order has been delivered to the shipper, customers will have to pay shipping fees (if any)
- Contact customer service immediately to cancel the order quickly
5.2. Refund Time
| Payment Method | Refund Time |
|---|---|
| Bank Transfer | 5-10 business days (depending on bank/wallet) |
| Direct Bank Transfer | 3-5 business days |
| COD (Not Yet Paid) | No refund needed |
Note: Refund time may be longer during holidays, Tet or due to bank/e-wallet policies. Ecombox will process refunds immediately after receiving valid requests.
6. Transaction Fees
✓ Free transaction fees for all payment methods
Ecombox does not charge any additional transaction fees when customers pay. The product price displayed is the final price you pay (excluding shipping fees).
7. VAT Invoice Issuance
When needing VAT, Ecombox will send an email to you.
Required information:
- Company name
- Tax code
- Company address
- Email to receive electronic invoice
Note: Please provide invoice information within 3 days from the order date. After this time, we cannot issue invoices for that order.
8. Discount Codes and Promotions
- Discount codes are applied at checkout
- Each order can only use one discount code
- Cannot combine multiple promotions (unless otherwise specified)
- Discount codes cannot be converted to cash
- Check the applicable conditions of each code before use
💡 Tip: Follow email, SMS and fanpage to receive exclusive discount codes and special promotion information.
9. Payment Error Handling
If you encounter an error when paying, please check:
Card Declined
Check balance, transaction limit, or contact issuing bank to unlock online transactions
Payment Timeout
Check internet connection and try again. If money was deducted but order not created, contact customer service immediately
OTP Code Not Received
Check phone number registered with bank, or request to resend OTP code
Other Errors
Contact customer service via email or hotline for immediate support
10. Payment Support
If you need payment support or have questions, please contact:
- Email: [email protected]
- Address: 215, Street 138, Tang Nhon Phu Ward, Ho Chi Minh City
- Business Hours: Mon - Fri: 8:00 - 17:30 | Sat: 8:00 - 12:00
Note: This policy may be updated to comply with legal regulations and business needs. Please check regularly for the latest information.
Last Updated: January 2026